returns


how 2 return your order?

We want to spread stardust and magic vibes to all. But if you are not fully convinced of your order, you can exchange it or return it by taking the following steps: 

    1. Send us a mail at hello@elleandrapha.com within 14 days after the day of delivery. Explain what you would like to do with the items that you have received and please also mention your order number. 
    2. The original shipping costs are not included in case of refund of an order.
    3. For the ladies, please try on your magic piece but be careful for make-up stains. In case of make-up stains we can unfortunately not refund or exchange your purchase.
    4. The items must be returned in their original packaging with all the labels still attached and must be unworn and unwashed. Items are returned at your own risk. It is up to you to prove that the relevant package was sent back to us. Please contact us to obtain your return sticker that you should paste over the original shipping address. With this sticker on your return package, the return is free within Belgium. Shipping address: Elle and Rapha, Rubensstraat 37, 2640 Mortsel, Belgium.
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