returns


how 2 return your order?

We want to spread stardust and magic vibes to all. But if you are not fully convinced of your order, you can return it by taking the following steps: 

        1. Send us a mail at hello@elleandrapha.com within 14 days after the day of delivery. Please mention your order number & your bank account number for the refund. 

        2. You will receive your refund within 30 days after returning the order. The original shipping costs are not included in the refund.

        3. For the ladies, please try on your magic piece but be careful for make-up stains. In case of make-up stains we can unfortunately not refund or exchange your purchase.

        4. The items must be returned in their original packaging with all the labels still attached and must be unworn and unwashed. Items are returned at your own risk. It is up to you to prove that the relevant package was sent back to us. Please contact us to obtain your return sticker that you should paste over the original shipping address. With this sticker on your return package, the return is free within Belgium. Shipping address: Elle and Rapha, Rubensstraat 37, 2640 Mortsel, Belgium.

        5.   Shop another killer item and put that smile back on your face!